Accessibility Statement

1General

TWINA HOME TECH LTD. (hereinafter: the "Company") considers the accessibility of its digital services to all populations, including people with disabilities, to be of paramount importance. The Company works to implement the accessibility principles set forth in the Israeli Equal Rights for Persons with Disabilities Law, 5758-1998, and its regulations.

This statement applies to the website haminhelet.co.il (hereinafter: the "Website") and the "Haminhelet" system.

2Accessibility Principles in the Website

The Website was designed and built with reference to the principles of Israeli Standard 5568 and WCAG 2.1 guidelines, including:

• Standard semantic HTML structure
• Full keyboard navigation support
• Alt descriptions for images
• Adjusted color contrast
• Full support for Hebrew and RTL directionality
• Form fields with clear labels readable by screen readers
• Hierarchical heading structure

The Company continues to work on improving and testing accessibility on an ongoing basis.

3Accessible Service Channels

The Company enables receipt of information and service through accessible channels:

3.1 Direct Contact

You may contact the Company and receive information adapted to your needs:

• Email: support@haminhelet.co.il

The Company will endeavor to respond to inquiries within 3 business days and provide information in a suitable format (plain text, accessible document, phone call, etc.) according to the inquirer's request.

3.2 WhatsApp Channel (for System Users)

Apartment owners registered to a project can receive project information through the dedicated WhatsApp Channel, which supports screen readers.

4Contact for Accessibility Matters

Encountered difficulty using the Website? Have a suggestion for improvement? Please contact us:

• Accessibility coordinator: Accessibility Coordinator, TWINA HOME TECH LTD.
• Email: support@haminhelet.co.il
• Subject: "Accessibility"

We will endeavor to respond within 3 business days. If the difficulty prevents you from receiving essential service, we will try to handle it more urgently and provide you the information through an alternative channel suitable for your needs.

5Complaints

If you contacted us regarding accessibility and did not receive a satisfactory response, you are entitled to file a complaint with the Commission for Equal Rights of Persons with Disabilities:

• Commission website: https://www.gov.il/en/departments/moj_disability_rights
• Phone: *6763
• Email: pniotnez@justice.gov.il

6Updates to This Statement

This statement will be updated as changes and adjustments are made to the Website. The latest update date appears at the top of the document.

The Company thanks anyone who points out accessibility gaps and helps improve the user experience for all users.