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Terms of Use

Last updated: May 22, 2026Effective: May 22, 2026

1General

These terms of use ("Terms") govern the use of the "Haminhelet" platform (hereinafter: the "Platform" or "Service") operated by TWINA HOME TECH LTD., company no. 514281955 (hereinafter: the "Company" or "we"). The Platform is a Software-as-a-Service (SaaS) product for managing urban-renewal processes.

Use of the Service constitutes full agreement to these Terms. If you do not agree to any of these terms, please refrain from using the Service.

These Terms complement the Company's Privacy Policy, and both documents should be read together.

2Definitions

  • "Business Customer" or "Developer" — a development company or business entity contracting with the Company for the Service.
  • "User" — anyone who uses the Platform, including the Business Customer, its representatives, apartment owners, and additional project stakeholders.
  • "Apartment Owner" — a holder of rights in a property within an urban-renewal project.
  • "Project Stakeholder" — tenant lawyer, appraiser, supervisor, tenant committee, and other parties involved in the project.
  • "Customer Content" — any information, document, data, or content entered into the Platform by the Business Customer or its users.
  • "WhatsApp Channel" — the communication channel via WhatsApp Cloud API provided by Meta Platforms, Inc.

3Agreement to Terms and Registration

3.1 Engagement

Engagement with a Business Customer is conducted through a signed service order (hereinafter: the "Service Order"). The terms of the Service Order prevail over these Terms in case of conflict.

3.2 User Registration

  • Business Customers and their representatives — register using an email address in the company's domain.
  • Apartment Owners — registered proactively to the project's WhatsApp Channel.
  • Project Stakeholders — registered upon invitation from the Business Customer or tenant committee.

3.3 Discretion in Accepting Customers

The Company may, at its sole discretion, refuse to accept a customer, terminate service for an existing customer in material breach of these Terms, or restrict use of the Platform.

4The Service and Its Scope

4.1 Service Description

The Platform provides urban-renewal developers with digital tools for project management, including:

  • Tenant file and legal document management.
  • WhatsApp communication channel with apartment owners.
  • Automated project status updates.
  • Coordination of measurement and signing appointments.
  • Project information retrieval via WhatsApp Channel requests.

4.2 Service Changes

The Company may develop, improve, add, remove, or modify features in the Platform from time to time, at its discretion. Material changes that may significantly affect customer use will be communicated 30 days in advance, unless urgent changes are required for security, legal, or regulatory reasons.

4.3 Service Availability

The Company will make reasonable efforts to ensure high service availability. Binding SLA terms, if agreed, will be defined in the specific Service Order for each customer.

Service availability may be affected by events beyond the Company's control, including:

  • Planned maintenance windows, communicated at least 48 hours in advance.
  • Failures in cloud infrastructure, WhatsApp Cloud API, AI providers, and communication providers.
  • Improper use by the customer or third parties.

5Payment and Service Term

5.1 Payment Terms

  • Monthly payment — paid in advance, on the 1st of the month.
  • Annual prepayment — via bank transfer, eligible for discount per the Service Order.
  • Additional charges — ancillary services (custom integrations, training, increased usage volumes) will be charged separately according to the current price list.

5.2 Price Changes

The Company may update Service prices. Price changes will be communicated to customers 60 days in advance. The customer may terminate the engagement before the new price takes effect without penalty.

5.3 Non-Payment and Grace Period

In case of non-payment:

  • 0–14 days — service active, payment reminder.
  • 15–30 days — service active subject to reminders. Grace period.
  • 30+ days — the Company may restrict use of the Service, including transition to read-only mode or suspension of advanced features.
  • 60+ days — the Company may terminate the Service entirely, provided written notice is given 14 days in advance.

5.4 Agreement Termination

  • The customer may terminate the Service with 30 days' prior notice.
  • The Company may terminate the Service in case of material breach of these Terms by the customer, with 30 days' notice. In case of severe breach (such as illegal use or fraud) — immediately.
  • Upon termination, the customer will receive full export access to data for 30 days. See Section 7 below.

6Use of the WhatsApp Channel

6.1 Usage Restrictions

The Business Customer undertakes:

  • To send only operational service messages (Utility) — status updates, appointment scheduling, document information.
  • Not to send advertising, marketing messages, or messages unrelated to project operations.
  • To comply with all Meta/WhatsApp policies and Israeli law.
  • To honor Opt-out requests from tenants within 24 hours.

6.2 Customer Responsibility

The customer is solely responsible for the content of messages sent through the Platform. The Company will not be liable for the content of customer messages or the consequences of sending them.

6.3 Policy Violation

Violation of this policy, or of Meta/WhatsApp policies, may result in:

  • Temporary or permanent blocking of the customer's WhatsApp number by Meta.
  • Suspension or termination of service by the Company.
  • Charging the customer for costs incurred by the Company as a result of the violation.

7Data Ownership and Information Export

7.1 Ownership

  • Personal data of apartment owners (name, ID, phone) — owned by the tenant, per the Privacy Protection Law. The Platform serves as a data processor on behalf of the developer.
  • Project data (documents uploaded by the customer, signatures, statuses) — owned by the Business Customer.
  • Content generated by the Platform (AI classifications, analyses, aggregate statistics) — owned by the Company.
  • Platform intellectual property (code, interface, features, design) — exclusively owned by the Company.

7.2 Data Portability Right

The customer may request export of their project data at any time, in standard formats (CSV, JSON, PDF), including:

  • Apartment owner data
  • Project documents
  • WhatsApp message content
  • Statuses and project history

The export will be provided within a reasonable timeframe, no later than 14 business days. This service is included for active customers and offered for 30 days following agreement termination.

7.3 Data Retention After Termination

At the end of the 30-day export period following agreement termination, the Company may:

  • Delete customer data, or
  • Retain it for the period required by law (see Privacy Policy).

8Use of Artificial Intelligence (AI)

8.1 Nature of Service

The Platform uses artificial intelligence for message classification, information retrieval, and generating automated responses in the WhatsApp Channel, via external AI providers (Anthropic, OpenAI, Google, and similar).

8.2 Disclaimer

  • AI outputs do not guarantee absolute accuracy. The customer acknowledges that AI systems may err in classification, return inaccurate information, or behave unpredictably.
  • The system does not make automated decisions that have legal or significant impact on tenants.
  • The customer is responsible for reviewing AI outputs before making material business decisions.

8.3 AI Provider Changes

The Company may switch between AI providers from time to time at its discretion, while maintaining the same privacy protection standards.

9Intellectual Property

9.1 Company Ownership

All rights in the Platform — including code, interface, design, features, trademarks, logo, marketing content — are exclusively owned by the Company.

9.2 License to Use

The Company grants the customer a limited, non-exclusive, non-transferable license to use the Platform solely for managing the customer's projects, in accordance with these Terms.

9.3 Usage Restrictions

The customer shall not:

  • Copy, reproduce, distribute, or sell any part of the Platform.
  • Attempt to reverse engineer, disassemble, or extract the code.
  • Use the Platform to develop a competing product.
  • Provide third-party access to the Platform without prior written approval from the Company.
  • Distribute offensive, illegal, or copyright-infringing content through the Platform.

10Limitation of Liability

10.1 Service "As-Is"

The Service is provided "As-Is" and "As-Available". The Company does not warrant that the Service will be error-free, fault-free, or meet all customer expectations.

10.2 Liability Cap

The Company's liability for any damages of any kind is limited to the cumulative amount paid by the customer to the Company in the 12 months preceding the damage event.

10.3 Disclaimer of Liability

The Company will not be liable for:

  • Lost profits, lost business opportunities, or indirect damages.
  • Damage resulting from improper use of the Platform.
  • Failures in third-party infrastructure (Meta/WhatsApp, AI providers, cloud providers).
  • Errors in AI outputs.
  • Damage resulting from content entered by the customer or its users.

10.4 Exceptions

These limitations do not apply in cases of:

  • Intentional damage or gross negligence by the Company.
  • Breach of obligations that cannot be limited by law (such as the Privacy Protection Law).

11Indemnification

The customer undertakes to indemnify the Company, its officers, employees, and consultants for any claim, damage, or expense (including reasonable legal expenses) incurred as a result of:

  • Breach of these Terms by the customer.
  • Improper use of the Platform by the customer or its users.
  • Content uploaded by the customer to the Platform.
  • Violation of third-party rights (intellectual property, privacy, etc.).

12Confidentiality

12.1 Definition

"Confidential Information" — any non-public business, technological, financial, or other information transferred between the parties as part of the engagement.

12.2 Party Obligations

Each party undertakes:

  • To maintain confidentiality of the other party's Confidential Information.
  • Not to use Confidential Information for any purpose other than exercising its rights under this agreement.
  • To protect the information by reasonable means.

12.3 Exceptions

The confidentiality obligation does not apply to information:

  • That was publicly known at the time of receipt.
  • That was received independently from a third party not subject to confidentiality obligation.
  • That must be disclosed by law or court order.

13Customer Responsibility for Tenants and Users

13.1 Obtaining Consents

The customer is responsible for ensuring it has the legal right to enter information about apartment owners into the system. Consent of the apartment owner to receive WhatsApp messages is collected by the system following an initial outreach, as detailed in the Privacy Policy.

13.2 Information Accuracy

The customer is responsible for the accuracy and completeness of information entered into the Platform. The Company does not verify this information.

13.3 Fair Use

The customer shall not use the Platform for:

  • Harassment of tenants, spam, or distribution of unwanted messages.
  • Collection or processing of unlawful information.
  • Any action contrary to the Privacy Protection Law, Spam Law, Communications Law, or any other law.

14Force Majeure

The parties will not be liable for non-performance of their obligations resulting from force majeure events, including: war, hostilities, natural disasters, epidemics, government orders, widespread failures of internet or electrical infrastructure, external cyber attacks, and economy-wide strikes.

15Changes to Terms

The Company may update the Terms from time to time. Material changes will be communicated to customers 30 days in advance via email or system notification. Continued use of the Service after changes take effect constitutes consent to them.

A customer who does not agree to the material change may terminate the engagement before it takes effect, without penalty.

16General Provisions

16.1 Governing Law and Jurisdiction

These Terms are subject to the laws of the State of Israel only. Exclusive jurisdiction for any dispute lies with the competent courts in the Tel Aviv district, Israel.

16.2 Prohibition of Assignment

The customer may not transfer, assign, or grant its rights and/or obligations under these Terms without prior written approval from the Company. The Company may transfer its rights as part of a merger, acquisition, or sale of its operations, with notice to customers.

16.3 Entire Agreement

These Terms, together with the Service Order and Privacy Policy, constitute the entire agreement between the parties and supersede any prior agreement or understanding on the matter.

16.4 Severability

If any provision of these Terms is determined to be void or unenforceable, the remaining provisions will remain in full force.

16.5 Waiver

The Company's waiver of any right under these Terms shall not be deemed a waiver of that right in other cases, or of other rights.

16.6 Language

These Terms were written in Hebrew. In case of translation to another language, the Hebrew version prevails.

17Contact

TWINA HOME TECH LTD. (טוינה בית הטכנולוגיה בע"מ)
Company no.: 514281955
Email: support@haminhelet.co.il
Legal inquiries: support@haminhelet.co.il